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Westminster Village West Lafayette

Westminster Village West Lafayette

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Life Care Services Ranked Highest in Customer Satisfaction by J.D. Power

November 24, 2020 By wvwl

It’s a Proud Time to Live at Westminster Village West Lafayette

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining 

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at Westminster Village West Lafayette want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents.

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page. 

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

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About Us

History
Mission & Vision
Board of Directors
Life Care Services

Senior Solutions

Independent Living
Assisted Living & Memory Care
Long-Term Care

Lifestyle

Services & Amenities
Dining
Fitness & Rehab
Surrounding Area

Health Services

Dimensions of Wellness
Village Care

Resources

Foundation
Financial Calculator
FAQs

Contact Us

Contact Form
News & Events

Purdue logo
2021 Best of Senior Living Logo
member badge Westminster Village West Lafayette
managed by LCS

Contact Us

2741 North Salisbury St.
West Lafayette, IN 47906

765-463-7546

info@wvwl.org

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Join our mailing list!

  • This field is for validation purposes and should be left unchanged.

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